Payment Policy

Prairie Center is committed to providing the highest quality services while maintaining affordable fees.

We accept many types of health insurance, Illinois Medicaid, direct client payment of cash, check or credit card, as well as other third party payments. Payment at the time of service is preferred.

For some clients, financial assistance, payment agreements, or hardship waivers may also be options.


For your convenience we accept cash, check, MasterCard, and Visa. Checks should be made payable to Prairie Center. Prompt payment reduces health care costs for everyone. If you are experiencing difficulties paying your bill, extended payment agreement terms may be arranged by contacting our financial staff at 217-328-4500.


We accept most forms of insurance. As a courtesy to our clients, Prairie Center will file claims for verifiable medical insurance. Payment for the portion of the bill that your insurance does not cover, such as your co-payment or deductible, is preferred at the time of service unless other arrangements have been made.

If your insurance has not paid Prairie Center or responded within 30 days of our claim submission, you will be responsible for payment of the balance. If you anticipate a problem paying your bill, you must contact our financial staff at 217-328-4500 immediately. We recommend that you talk with your insurance provider as soon as possible to understand your policy’s coverage and any restrictions or requirements.


Prairie Center is an approved Medicaid provider and accepts unrestricted Illinois Medicaid case cards. If you are covered under Medicaid, you must let the staff person know your status at the time of initial evaluation or treatment.


Clients for whom co-payments would create an unreasonable financial burden and prohibit participation in treatment may request a hardship waiver. To qualify for a waiver you must discuss this with your counselor and submit all appropriate documentation.

For clients who have a balance due, Prairie Center may be willing to establish a payment agreement. For more information about payment agreements, contact our financial office at 217-328-4500. If you are unwilling to honor your payment commitments, services may be discontinued and collection action could begin.


Fees for DUI evaluations, Secretary of State updates, DUI Risk Education classes, and related lab fees are all the responsibility of the client. Some clients who meet eligibility requirements may qualify for reduced fees.